Help Centre

Step-by-Step: Your First 5 Minutes

1. Sign up at firstaidlog.com with your email. Confirm via the verification email.
2. Create an organisation — enter your workplace name, ABN (optional), and address. The state auto-detects your WHS jurisdiction.
3. Browse templates — go to Template Marketplace, pick a category (e.g. Workplace), and tap "Import" on a kit that matches yours.
4. Set expiry dates — tap each item to enter its expiry date. The app will alert you 30 days before expiry.
5. Print a QR label — open the kit, tap "Label", and print. Stick it on or near the physical kit for quick scanning.

Step-by-Step: Performing an Inspection

1. Navigate to Inspections — select the organisation and kit you want to inspect.
2. Check each item — tap to cycle: unchecked → pass → fail. Expand any item to adjust quantities or add notes.
3. Complete environment checks — verify kit cleanliness, location accessibility, signage, container integrity, and incident register presence.
4. Submit — enter the inspector name and submit. Generate a PDF certificate or email the report.

View the full inspection checklist guide →

Understanding Your Compliance Score

FirstAidLog scores your workplace across 8 dimensions: kit count, kit contents, expiry status, inspection recency, first aider ratio, training currency, signage, and incident reporting. Each dimension is weighted based on your state's WHS regulations.

• 80–100% — Compliant. Keep inspecting regularly to maintain this.
• 60–79% — Partially compliant. Address flagged gaps as soon as possible.
• Below 60% — Non-compliant. Immediate action required.

View requirements by state →

Step-by-Step: Adding Items to a Kit

1. Open a kit — tap the kit card from your dashboard.
2. Tap "Add Item" — enter item name, category, quantity, and expiry date.
3. Set minimum quantity — the app will flag this item when stock drops below this number.
4. Save — the item appears in your kit's inventory with expiry tracking active.

Learn about common expiry timeframes →

Step-by-Step: Printing QR Labels

1. Open any kit and tap the "Label" button.
2. Customise — add your organisation logo, kit name, and location. Choose label size.
3. Print — use your browser's print dialog or save as PDF for later printing.
4. Attach — stick the label on the kit, cabinet, or wall near the equipment.

Step-by-Step: Reporting an Incident

1. From a kit detail page, tap "Report" — or go to Incidents → New Incident.
2. Fill in details — date, time, location, patient details, and injury description.
3. Record treatment — describe what was done and select items used from the kit.
4. Add witnesses — document witness names and statements if applicable.
5. Submit — the report is saved to your organisation's incident register. Download as CSV for regulatory submissions.

Use our free Incident Report template →

Step-by-Step: Inviting Team Members

1. Go to Organisation Members from your organisation settings.
2. Tap "Invite" — enter their email address and select a role.
3. They accept — the invitee receives an email with a link to join your organisation.
4. Manage access — change roles, assign inspection duties, or remove members at any time.

For Inspectors: Getting Listed

1. Create an account and set your role to Inspector.
2. Go to Profile and toggle "List me in the directory".
3. Fill in details — company name, states you cover, certifications, and a short bio (300 characters max).
4. Save — your listing goes live on the Inspector Directory immediately.

Step-by-Step: Connecting Xero

1. Go to Settings → Integrations in the app.
2. Tap "Connect Xero" — you'll be redirected to Xero's login page.
3. Authorise — grant FirstAidLog access to create draft invoices.
4. Done — when you restock items, you can generate a draft Xero invoice with one tap.